Cisco restores 1-800 and ‘call me’ calling features for WebEx
During a contract renewal between Cisco and ITaP, the 1-800 toll-free number and “call me” features were mistakenly disabled. Cisco has resolved the issue and restored the features for regular use.
Users are encouraged to use WebEx’s other audio features, including computer-integrated audio, headsets, or to call in using the non-toll free number provided in the WebEx interface. While the 1-800 toll-free number and “call me” features will continue to be available as normal for faculty and staff WebEx users, there is a cost to Purdue. These features should only be used if there is no access to a domestic long-distance telephone service as ITaP anticipates a four-fold cost increase come July.
Both the toll-free number and “call me” feature come at an additional cost that is paid by ITaP. The use of these features and the associated cost has grown considerably since employees have moved to remote work settings due to COVID-19.
For now, there will be no changes to how users access those services. After July, it may become necessary for those who need to use the 1-800 service to enroll for the ability to use the service. Any change in service will be communicated in advance.
Last updated: May 21, 2020
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