IT Service Management Program

The IT Service Management Office, a part of ITaP's End User Experience area, helps Purdue University meet its strategic goals through aligning IT with business needs, based on the ITIL® framework. We focus on defining and implementing standard processes for IT services, with an emphasis on continual improvement for IT providers, faculty, staff, and students.

Common Requests

Resources

Incident Management
Service Request Management
Change Management
  • Quick Reference Guide
  • Self Help
    • Central_Change workspace article: Which Change Advisory Board (CAB) should I choose? KB #15345
    • Central_Change workspace article: How do I view the Change Calendar? KB #15346
    • Central_Change workspace article: How do I file a Request for Change (RFC) in FootPrints? KB #15347
    • Central_Change workspace article: Why does the Change Request revert to "Draft" Status? KB #15351
    • Central_Change workspace article: How do I vote on an RFC? KB #15352
    • Central_Change workspace article: Does it matter if I vote? KB #15353
    • Central_Change workspace article: How do I reduce the amount of calendar "SPAM" FootPrints sends me when I create a new RFC? KB #15354
    • Central_Change workspace article: What is the difference between 'Authorized' and 'Scheduled'? KB #15356
    • Central_Change workspace article: What information do I include within the "Title" field? KB #15357
    • Central_Change workspace article: How do I submit a Firewall RFC? KB #15471
    • Central_Change workspace article: How should I ask questions about an RFC if I'm a voter? KB #22578
    • Central_Change workspace article: What are the standard/pre-approved templates in the Central_Change workspace KB #22891
    • Central_Change workspace article: How does the Risk Calculator determine the risk for RFCs? KB #22957
  • Practice Document
  • ITaP Period of Heightened Awareness 
  • Reporting Tools
Problem Management
  • Quick Reference Guide
  • Self Help 
    • GoldAnswers Article: How do I report a potential problem? KB #817118
    • Central_Problem workspace article: Best Practice Guidelines for Creating Known Error Records in FootPrints KB #186
  • Practice Document