IT Service Management Program

The IT Service Management Office, a part of ITaP's End User Experience area, helps Purdue University meet its strategic goals through aligning IT with business needs, based on the ITIL® (Information Technology Infrastructure Library) framework. We focus on defining and implementing standard processes for IT services, with an emphasis on continuous improvement for IT providers, faculty, staff, and students.

RESOURCES

Quick Reference Guides: 

ITaP Metrics in Tableau: 

Footprints GoldAnswers Articles

To find articles, visit support.purdue.edu

  • What is FootPrints?  KB #172201
  • What do I need to know if I'm new to FootPrints?  KB #229884
  • How do I create a ticket as an agent in FootPrints version 11?  KB #174794
  • How do I get the most out of the ITaP Metrics in Tableau?  KB #1473998

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