IT Service Management Program

The IT Service Management Office, a part of ITaP's End User Experience area, helps Purdue University meet its strategic goals through aligning IT with business needs, based on the ITIL® (Information Technology Infrastructure Library) framework. We focus on defining and implementing standard processes for IT services, with an emphasis on continuous improvement for IT providers, faculty, staff, and students.


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Footprints GoldAnswers Articles

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  • What is FootPrints?  KB #172201
  • What do I need to know if I'm new to FootPrints?  KB #229884
  • How do I create a ticket as an agent in FootPrints version 11?  KB #174794
  • How do I get the most out of the ITaP Metrics in Tableau?  KB #1473998