Phone and Voicemail

The Networks and Telecommunications team is responsible for the design, installation, testing, activation, configuration, and maintenance of the telecommunication systems and data networks on the West Lafayette campus, including wired and wireless infrastructure and connectivity between campus and the general Internet. We offer departments a basic package of voice and data services, and provides premium options by request. 

Covid-19 information
  • If you have a voicemail box then consider updating your greeting to include class information or other contact information at Cisco Unity Connection Web Inbox.

  • If you have been assigned a Purdue University VoIP phone then you can add your cellphone as an alternative device by visiting the Cisco Self-Care Portal and registering an alternative device. If you are off-campus then you will need to connect your VPN first.

Telephone Services

To order service, request change or report trouble use the Risque Voice Ticket Form

To use the Cisco Jabber soft-phone client:

  1. Complete the activation form; the client software will not work unless activated.
  2. If necessary download the software from the Community Hub or you mobile device app store.

Other Services

Telephone user guides, voicemail, training links, cellular phones, conferencing services, toll free numbers, ADA services can be found at Gold Answers, by calling 765.494.4719 or emailing  

Further Information

Cisco Self-Care Portal

Cisco Unity Connection Web Inbox 

Field Operations 

Telecommunications Design Guidelines

Division 27 Specifications

Telecommunications CAD Details 

Network Operations 

To order service or report an issue use the Risque Data Networks Services Request Form